Accessibility Statement

Last Updated: January 2026

Introduction

BJ's Towing Service of Central Florida, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should have equal access to our services and information, regardless of ability. This commitment extends to our online presence, and we work diligently to maintain an accessible website for all visitors.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

Target Compliance Level: WCAG 2.1 Level AA

Current Status: We are actively working toward full compliance with WCAG 2.1 Level AA standards. Our website undergoes regular audits and improvements to address accessibility issues.

While we aim for complete compliance, some areas of our website may not yet fully meet all accessibility standards. We are committed to addressing any identified issues in a timely manner.

Accessibility Features

Our website includes the following accessibility features to ensure a better user experience for all visitors:

  • Semantic HTML Structure: We use proper HTML5 semantic elements to provide meaningful structure to our content, making it easier for assistive technologies to navigate.
  • Keyboard Navigation: All interactive elements on our website are accessible via keyboard. Users can navigate through menus, forms, and links using standard keyboard commands.
  • Screen Reader Compatibility: Our website is designed to be compatible with popular screen readers, including proper ARIA labels and descriptive text where needed.
  • Color Contrast Ratios: We maintain appropriate color contrast ratios between text and background elements to ensure readability for users with visual impairments.
  • Form Labels and ARIA Attributes: All form fields have associated labels, and we use ARIA attributes where necessary to provide additional context for assistive technologies.
  • Skip to Content Links: A "skip to main content" link is provided at the top of each page to allow keyboard users to bypass navigation menus and go directly to the main content.
  • Responsive Design: Our website is fully responsive and can be used on various devices and screen sizes, accommodating users who may need to zoom in or use different viewing orientations.

Assistive Technologies Supported

We aim to ensure our website is compatible with the following assistive technologies:

  • Screen Readers: JAWS (Job Access With Speech), NVDA (NonVisual Desktop Access), VoiceOver (macOS and iOS), and Narrator (Windows)
  • Keyboard-Only Navigation: Full website functionality is available using only a keyboard
  • Voice Recognition Software: Dragon NaturallySpeaking and similar voice control applications
  • Screen Magnification Software: ZoomText and similar magnification tools

Known Issues

We are aware of the following accessibility limitations and are actively working to address them:

  • Some third-party embedded content, such as maps, may not be fully accessible. We are working with vendors to improve accessibility or provide alternative access methods.
  • Some PDF documents may not be fully accessible to screen readers. We are in the process of converting important documents to accessible formats.
  • Video content may not have captions or audio descriptions for all media. We are working to add these accessibility features to our video content.

We are committed to addressing these issues and welcome feedback to help us identify additional areas for improvement.

Feedback

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.

How to Report Accessibility Issues:

Response Timeframe: We aim to respond to accessibility feedback within 2 business days and to propose a solution or address the issue within 10 business days.

Contact Information

If you need assistance accessing any part of our website or have questions about our accessibility efforts, please contact us:

We are committed to providing accessible information and services to all our customers. If you need information in an alternative format, please contact us and we will work to accommodate your request.

Third-Party Content

Our website may contain links to third-party websites and embedded content, including but not limited to:

  • Google Maps for location services
  • Social media platforms
  • Payment processing services

While we strive to ensure all content on our website is accessible, we cannot guarantee the accessibility of third-party content. We encourage third-party providers to comply with accessibility standards and work with them to improve accessibility whenever possible.

Evaluation Methods

We evaluate the accessibility of our website through the following methods:

  • Automated Testing: We use automated accessibility testing tools such as WAVE, axe, and Lighthouse to identify potential accessibility issues.
  • Manual Testing: Our team performs manual testing using keyboard navigation and screen readers to verify accessibility.
  • User Feedback: We actively seek and incorporate feedback from users with disabilities to improve our accessibility.
  • Regular Audits: We conduct periodic accessibility audits to identify and address any new issues that may arise.

Continuous Improvement

We are committed to continuous improvement in accessibility. Our ongoing efforts include:

  • Regular accessibility audits and testing
  • Training for staff on accessibility best practices
  • Staying current with accessibility guidelines and standards
  • Implementing feedback from users with disabilities
  • Updating our website to address new accessibility issues as they are identified

This Accessibility Statement will be reviewed and updated regularly to reflect our ongoing commitment to accessibility.

Formal Complaints

If you are not satisfied with our response to an accessibility issue, you have the right to file a formal complaint. In the United States, you may contact the Department of Justice's Civil Rights Division or your local state civil rights agency.