Privacy Policy

Introduction

BJ's Towing Service of Central Florida, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our towing and roadside assistance services.

This policy applies to all visitors to our website, customers who request our services, and individuals who communicate with us. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply to our operations.

Information We Collect

We collect information that you provide directly to us and information we obtain automatically when you interact with our services.

Personal Information

When you request our services or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Billing address

Vehicle Information

To provide towing and roadside assistance services, we collect:

• Vehicle make, model, and year
• Vehicle identification number (VIN)
• License plate number
• Vehicle location
• Vehicle condition and description

Service Request Details

When you request our services, we collect:

• Type of service requested
• Pickup and delivery locations
• Date and time of service
• Description of the situation or problem
• Communication history with our team

Payment Information

When you make a payment, we may collect:

• Credit card number (processed securely through our payment processor)
• Billing address
• Payment history

We do not store complete credit card numbers on our servers. Payment processing is handled by secure third-party payment processors.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

• Process and fulfill your service requests
• Dispatch towing vehicles to your location
• Communicate with you about service status
• Complete vehicle transportation
• Process payments and issue invoices

To Communicate With You

• Respond to your inquiries and requests
• Send service confirmations and updates
• Provide customer support
• Send promotional communications (with your consent)
• Notify you of changes to our services or policies

To Process Payments

• Verify payment information
• Process transactions
• Prevent fraud
• Maintain payment records

To Improve Our Services

• Analyze website usage and performance
• Improve our website and services
• Develop new services and features
• Understand customer needs and preferences

Legal Compliance

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and safety
• Investigate and prevent fraud

Who Has Access to Your Data

We limit access to your personal information to those who need it to provide our services.

Our Employees

Our employees have access to your personal information only when necessary to perform their job duties. We train our staff on data protection practices and require them to maintain confidentiality.

Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment processors: To process your payments securely
• Form submission services: To handle contact form submissions
• Analytics providers: To analyze website traffic (if applicable)
• Email service providers: To send service-related communications
• Cloud hosting providers: To host our website and data

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Authorities

We may disclose your information to legal authorities when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, safety, or property.

Third-Party Services

Our website and services use the following third-party services:

Form Submission Services

We use FormSubmit.co to process contact form submissions. When you submit a form, your information is sent through FormSubmit.co's servers to our email. FormSubmit.co may temporarily store your submission for processing. For more information, see FormSubmit.co's privacy policy.

Analytics

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous usage data, including pages visited, time spent on pages, and referring websites.

Payment Processors

We use secure payment processors to handle payment transactions. These processors collect and store payment card information in compliance with Payment Card Industry Data Security Standards (PCI DSS).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Storage and Security

Data Storage

We store your personal information on secure servers located in the United States. We take reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Payment information is processed and stored by our payment processors, who maintain appropriate security certifications and comply with PCI DSS.

Security Measures

We implement appropriate technical and organizational security measures, including:

• Encryption of data in transit using SSL/TLS technology
• Secure server infrastructure with firewalls
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.

Cookies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us provide a better browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete, or manage cookies. Note that disabling certain cookies may affect website functionality.

For more detailed information about the cookies we use, please see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact us at info@sunstatetow.com.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal information we hold about you.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances.

Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to certain processing of your personal information, including direct marketing.

Right to Withdraw Consent

Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

Right to Opt-Out of Sale (CCPA)

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information. We do not sell personal information.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: info@sunstatetow.com
• Phone: +1 585-309-0845
• Address: 670 Mason Ave, Apopka, FL 32703

We will respond to your request within 30 days. We may require verification of your identity before fulfilling your request.

How to Delete Your Data

If you would like us to delete your personal information, please follow these steps:

1. Contact us by email at info@sunstatetow.com with the subject line "Data Deletion Request."
2. Provide identification including your full name, email address, and phone number associated with your account or service request.
3. Specify what data you would like deleted. You may request deletion of specific data or all personal information we hold about you.
4. Allow 30 days for us to process your request. We will confirm completion by email.

Please note that we may retain certain information as required by law, such as billing records, service records, or information needed for legal compliance.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:

• Service records: We retain service records for at least 7 years to comply with legal and accounting requirements.
• Payment records: We retain payment records for at least 7 years for tax and accounting purposes.
• Website analytics: We retain analytics data for up to 26 months.
• Contact form submissions: We retain form submissions for up to 3 years for customer service purposes.
• Marketing communications: We retain email addresses for marketing purposes until you unsubscribe.

When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us at info@sunstatetow.com.

Parents or guardians who need to request towing or roadside assistance services for a minor's vehicle may do so on behalf of the minor, and we will treat the information as belonging to the parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will notify you by email (if we have your email address) or by posting a notice on our website.
• We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Your Right to File a Complaint

If you believe we have violated your privacy rights, you have the right to file a complaint with a data protection authority. In the United States, you may contact your state attorney general's office or the Federal Trade Commission. If you are in the European Union, you may contact your local data protection authority.

We are committed to resolving any concerns you may have and encourage you to contact us directly before filing a complaint.